Effective Date: February 27, 2026
Privacy Policy
Elevated Media & Design (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
This policy applies to users located in the United States, including North Carolina.
1. Information We Collect
A. Information You Provide Voluntarily
When you submit a contact form, schedule services, request a quote, or otherwise communicate with us, we may collect:
Full name
Email address
Phone number
Brokerage or company name
Property address
Billing information (processed via secure third-party provider)
Any additional information you choose to provide
We collect only the information reasonably necessary to provide services and conduct business operations.
B. Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Time spent on site
Referral source
This data is used for analytics, website performance monitoring, and user experience improvements.
2. How We Use Your Information
We use collected information to:
Respond to inquiries
Schedule and manage service appointments
Deliver completed media
Process payments
Communicate service updates
Improve website functionality and marketing performance
Send business-related communications
We do not sell, rent, or trade personal information to third parties.
3. Marketing Communications
If you provide your contact information, we may send you service-related updates or occasional promotional communications.
You may opt out of marketing emails at any time by:
Clicking the unsubscribe link (if applicable), or
Contacting us directly
Service-related communications (such as appointment confirmations) are not considered marketing.
4. Sharing of Information
We may share information with trusted third-party service providers strictly for business operations, including:
Scheduling platforms
Payment processors
Cloud storage providers
Website hosting services
Email service providers
These providers are contractually obligated to maintain confidentiality and protect data security.
We do not authorize third parties to use your personal information for their own marketing purposes.
5. Payment Processing
Payments are processed through secure third-party payment processors. Elevated Media & Design does not store full credit card numbers or sensitive financial information on our servers.
6. Data Retention
We retain personal information only as long as reasonably necessary to:
Fulfill business purposes
Maintain transaction records
Comply with legal or regulatory obligations
Information that is no longer required is securely deleted or anonymized.
7. Media Usage & Intellectual Property
Unless otherwise agreed in writing, Elevated Media & Design retains the right to use media produced (including photographs, videos, drone footage, and related content) for:
Portfolio display
Website use
Social media
Promotional materials
Marketing and advertising
Clients are granted a limited, non-exclusive license to use produced media for property marketing purposes.
If a client requires confidentiality or restricted usage, this must be agreed upon in writing prior to service delivery.
8. Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to:
Enhance user experience
Monitor website traffic
Improve marketing performance
You may disable cookies through your browser settings; however, some site functionality may be affected.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. Data Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no system can guarantee absolute security. By using our website or services, you acknowledge this inherent risk.
11. Your Rights
Subject to applicable U.S. and North Carolina law, you may request to:
Access personal information we hold about you
Correct inaccurate information
Request deletion of your personal information
To submit a request, contact us at:
We will respond within a reasonable timeframe.
12. Compliance with North Carolina Law
Elevated Media & Design operates in the State of North Carolina and complies with applicable state consumer protection and data security laws, including the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.), which governs the protection of personal information.
13. Children’s Privacy
Our services are intended for business professionals and property owners. We do not knowingly collect personal information from individuals under the age of 18.
14. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Continued use of our website or services after updates constitutes acceptance of the revised policy.
15. Contact Information
For questions regarding this Privacy Policy, please contact:
Elevated Media & Design
rob@elevatedcreative.com